Business understanding. Technical know-how.

Advice that
holds up.

You know something needs to change.
The harder question is what.

We get to know your business, your people and what’s getting in the way. Then we help you make a decision you can stand behind — and stay involved in making it work.

See how we think
Waterstons colleagues in conversation at their Durham office

The right answer starts
with a better question.

Real people. Working it through.
Technology consultancy, with you all the way.Find your starting point

The whole picture

Your technology
doesn’t work alone.

Every technical decision changes something for someone. How they work. What they’re responsible for. What they can do next. We take all of it into account.

A Waterstons colleague explaining an idea at a whiteboard
People systems. Technical systems. One conversation.
01

Get to the real question.

What are you trying to make possible? We look beyond the immediate brief to understand what needs to change — and what already works.

02

Make the choice clear.

What will it cost? Who will it affect? What can wait? We explain the options and trade-offs, so you can bring your colleagues with you.

03

Stay close to what happens next.

A recommendation is only the start. We roll up our sleeves through delivery and support, adjusting when real life asks something different.

What it’s like to work with us

Advice, put to work

More of our work

Learning Curve Group Data & AI

Spotting the risk
is only useful if
someone can act.

Learners were disengaging before tutors could step in. The answer needed to connect better prediction with timely, practical support.

4%

reported reduction in
learner non-completion

Learning Curve Group pilot · Waterstons case study

The wider view

A risk score on its own wouldn’t reach a learner. The support response mattered as much as the model.

The advice in action

Connect machine learning with personalised WhatsApp outreach, helping tutors focus their attention where it was needed.

Read the full story

Evergreen Garden Care Managed services

A global business
needs support
that stays awake.

When teams work across continents, support has to follow their working day. Evergreen needed continuity wherever its people logged on.

24/7

support across
the UK and Australia

Evergreen Garden Care · May 2021 case study

The wider view

Keeping systems reliable meant understanding time zones, maintenance windows and the people relying on them.

The advice in action

Connect UK and Australian support teams, handing work between them so maintenance could happen outside local working hours.

Read the full story

University of Bedfordshire Business consulting

A digital strategy
people can
get behind.

The university needed its next digital strategy to support its wider ambitions. That meant bringing different priorities into the same conversation.

12

workshops with stakeholders
from across the university

University of Bedfordshire · September 2025 case study

The wider view

Technology plans needed to reflect institutional goals, governance and the experience of students and staff.

The advice in action

Use stakeholder workshops to shape priorities, then make the direction easy to explain through a concise strategy on a page.

Read the full story

Bede Gaming Software delivery

Make finance
easier to run.
And easier to audit.

The finance team needed a better way to handle requests. Waterstons started with the Jira platform already in place, and the people using it.

Traceable

requests, approvals
and supporting evidence

Bede Gaming · May 2023 case study

The wider view

Purchase orders, invoices and recruitment budgets needed clear controls without adding unnecessary manual work.

The advice in action

Refine the existing portal, automate routine steps and test changes with the finance team before wider rollout.

Read the full story

Your starting point

What’s on
your mind?

You don’t need to know which service you need. Start with what you’re trying to work out.

Our systems no longer fit how we work.

Before adding another system, let’s look at where the work gets stuck. The answer might involve software, processes or responsibilities — often a bit of each.

Explore business consulting
We need to make better use of our data.

Start with the decisions you need to make. Then look at whether your data is reliable, who owns it and how people will use the answer.

Explore Data & AI
We need change without the disruption.

Change takes effort. We help you understand the dependencies, involve the people affected and plan around the work that can’t stop.

Explore technology services
We need to know we’re properly protected.

Security needs to hold up in everyday use. We look at technical controls alongside the responsibilities and working habits that make them effective.

Explore cyber security
Know what you’re looking for?Business consulting Technology Data & AI Cyber security
A Waterstons colleague talking through an idea

Let’s work it through

You don’t need
a perfect brief.
Just a starting point.

Tell us what you’re trying to do, what’s getting in the way and what you’re unsure about. We’ll start there.

Have a conversation